Ciscos' Unified Contact Center Express (UCCX) solution has proven to be amazingly popular for providing contact center solutions with systems ranging from 5 to 400 agents.
We provide solutions for inbound, outbound, email and blended agent groups, optimized around your business. Existing solutions are integrated into the UCCX workflow to ensure the best possible ROI.
Ongoing call center success metrics are monitored to identify opportunities for improvement in your call center solution. Our consultants analyze the data and reccommend changes that will improve the success outcomes and service levels that you provide to your customers.
Providing Self Service by Telephone is key to many businesses who want to provide better customer service alternatives. We have extensive experience in the design, development, management and optimization of both touch-tone and speech-recognition based IVR applications.
We can provide ongoing training, support and technical services to ensure continued success. Our consultants can develop and provide live or recorded training packages for your staff, further, we can provide ongoing technical support and assistance to your IT team to ensure optimum platform operation.