Contact center consulting, IVR application design and training services

for Cisco UCCX users and resellers

Find Out More

Let us help you save time and money with your next Cisco UCCX deployment
or Call Center Optimization projects!

Our Services

Founded in 2007, we have been providing contact center consulting, IVR application design and training services to end users and cisco partners. Our consultants maintain their skills and constantly update their best that you dont have to.

UCCX Implementation

Ciscos' Unified Contact Center Express (UCCX) solution has proven to be amazingly popular for providing contact center solutions with systems ranging from 5 to 400 agents.

We provide solutions for inbound, outbound, email and blended agent groups, optimized around your business. Existing solutions are integrated into the UCCX workflow to ensure the best possible ROI.

UCCX Optimization

Ongoing call center success metrics are monitored to identify opportunities for improvement in your call center solution. Our consultants analyze the data and reccommend changes that will improve the success outcomes and service levels that you provide to your customers.

IVR Application Design

Providing Self Service by Telephone is key to many businesses who want to provide better customer service alternatives. We have extensive experience in the design, development, management and optimization of both touch-tone and speech-recognition based IVR applications.

Training and Support

We can provide ongoing training, support and technical services to ensure continued success. Our consultants can develop and provide live or recorded training packages for your staff, further, we can provide ongoing technical support and assistance to your IT team to ensure optimum platform operation.